Kinri Terms of Use

Last updated: 22 April 2026

These Terms of Use govern your access to and use of Kinri's website, web app, and related services.

By creating an account, accessing Kinri, or using any part of the service, you agree to these Terms. If you do not agree, please do not use Kinri.

Kinri is operated by Kinri Ltd, a company registered in England and Wales.
Company number: 17032217
Registered address: 14 Brighton Terrace, Todmorden, OL14 8LA, England and Wales
Support email: kinri@serenumlabsltd.com

Kinri is a reflective and supportive mental health companion designed to help users explore thoughts, feelings, routines, patterns, and personal wellbeing.

Kinri is not:

• a medical provider
• a therapist
• a crisis service
• an emergency service
• a diagnostic tool
• a treatment tool

Echo, the supportive AI voice within Kinri, is reflective and supportive in tone. Echo is not a medical professional.

Kinri is intended to support reflection, self-understanding, and wellbeing. It does not provide medical advice, diagnosis, or treatment, and it should not be relied on as a substitute for a qualified healthcare professional.

Kinri is intended only for adults aged 18 and over.

By creating an account or using Kinri, you confirm that you are at least 18 years old.

If we reasonably believe that an account belongs to someone under 18, we may suspend or deactivate the account and handle the related data in line with our legal obligations, internal policies, and the safety-focused nature of the service.

You may need an account to access some or all of Kinri's features.

You agree to:

• provide accurate, current, and complete information when creating your account
• keep your login details secure and confidential
• use Kinri only through your own account
• notify us promptly if you believe your account has been accessed without permission

You are responsible for activity carried out through your account unless that activity resulted from our failure to maintain reasonable security.

We may refuse account creation, or suspend or close an account, where reasonably necessary for safety, legal, security, fraud prevention, or Terms enforcement reasons.

You may choose to enter content into Kinri, including messages, journal entries, reflections, assessment answers, routine information, feedback, and other materials.

You keep ownership of the content you create and submit to Kinri.

By using Kinri, you give us a limited, non-exclusive licence to host, store, process, display, copy, and use that content only as needed to:

• operate the service
• personalise features
• provide reflective support
• maintain safety, integrity, and security
• improve reliability and performance
• comply with legal obligations

This licence ends when your content is deleted or your account is closed, except to the extent that we need to retain limited copies for backup, security, legal, fraud prevention, or compliance purposes.

Kinri is not intended to function as a public posting platform. Content you submit within Kinri is not intended to be visible to other users or the public unless we clearly tell you otherwise.

If you choose to export, screenshot, copy, or share your own content outside Kinri, that sharing is your responsibility.

You agree not to misuse Kinri.

In particular, you must not:

• use Kinri for any unlawful purpose
• upload or submit content that is unlawful, fraudulent, threatening, abusive, hateful, or harassing
• use Kinri to facilitate harm to yourself or others
• attempt to bypass, disable, probe, or interfere with safety systems, authentication, or security controls
• scrape, copy, reverse engineer, or exploit the service except where the law clearly allows it
• impersonate another person or misrepresent your identity
• use Kinri in a way that could damage the service, overload infrastructure, or interfere with other users
• use Kinri to generate or distribute content that infringes another person's rights

We may investigate misuse and take proportionate action, including warnings, feature limits, suspension, or account termination.

Kinri includes AI-assisted features, including support through Echo.

To provide useful responses, Kinri may process your current input together with relevant recent context, profile information, service state information, and curated support materials.

AI-generated content can sometimes be incomplete, inaccurate, generic, or unsuitable for a particular situation. You should use judgment before acting on anything generated by Kinri.

Kinri does not use AI to make legal decisions or similarly significant decisions about you. Kinri is not intended for diagnosis, treatment, insurance assessment, employment decisions, or emergency decision-making.

You remain responsible for decisions you make based on information, reflections, or suggestions generated through the service.

Kinri is not an emergency service and is not monitored in real time by a human crisis team.

If you believe you or someone else may be in immediate danger, contact local emergency services immediately.

Kinri may display automated safety prompts, crisis signposting, or recommendations to seek urgent help if certain inputs suggest a possible safety concern. These responses are automated. Kinri does not contact emergency services or third parties on your behalf.

Kinri may include beta, early-access, pilot, or experimental features.

During beta periods:

• features may change, be interrupted, or be removed
• parts of the service may not work as expected
• content, scoring, routines, and AI behaviour may be refined over time
• availability, reliability, and continuity may be limited

We may update, improve, pause, or discontinue parts of Kinri where reasonably necessary for product development, safety, legal compliance, or service management.

Where changes materially affect paid users, we will take reasonable steps to give notice.

10.1 Current beta access

Kinri may offer free beta access, pilot access, invite-only access, or other temporary access arrangements. We may change, limit, or withdraw these arrangements at any time.

10.2 Current launch subscription

At launch, Kinri may offer a monthly subscription priced at $14.99 per month, unless otherwise stated at checkout.

At launch, Kinri will offer a monthly plan only.

If specific pricing, trial, tax, or billing details are shown to you at checkout, those checkout details will apply to your purchase.

10.3 Free trial

If we offer a 7-day free trial, the signup and checkout flow will clearly state:

• that the free trial lasts 7 days
• whether payment details are collected at the start
• the date or timing of the first charge
• the amount to be charged after the trial
• how to cancel before the trial converts to a paid subscription

Unless stated otherwise at signup, payment details may be collected at the start of the free trial, and the subscription will automatically convert to a paid monthly subscription at the end of the 7-day trial unless cancelled before the trial ends.

10.4 Subscriptions and renewal

Paid subscriptions renew automatically for the billing period shown at signup unless cancelled before renewal.

We will clearly tell you:

• the subscription price
• the billing frequency
• whether taxes are included or added
• when payment will be taken
• how to cancel

10.5 Cancellation

You may cancel your subscription through your account settings or another clearly identified self-serve cancellation route we provide.

If you cancel during a free trial, your access will usually continue until the end of the trial period, and you will not be charged if you cancel before the first billing date.

If you cancel a paid subscription, your access will usually continue until the end of the current billing period, and your subscription will not renew after that.

We do not intend to require users to call, email support, or take disproportionate steps just to cancel a subscription.

10.6 Price changes

We may change subscription prices in the future. If we do, we will give reasonable notice before the new price takes effect for your next renewal.

10.7 Refunds and consumer cancellation rights

Any refund policy will be shown clearly at the point of purchase and may depend on the reason for the request, applicable law, and whether the service has already been used.

Where applicable, consumers may also have statutory cancellation rights under consumer law. Where you ask us to begin supplying digital content or services during any applicable cancellation period, we may ask for your express consent and acknowledgement at checkout where required by law.

Nothing in these Terms removes any rights you may have under applicable consumer protection law.

Kinri and its website, web app, branding, design, software, text, graphics, workflows, and service materials are owned by or licensed to Kinri Ltd and are protected by intellectual property laws.

These Terms do not transfer ownership of Kinri's intellectual property to you.

We give you a limited, personal, non-transferable, non-exclusive right to access and use the service for its intended purpose, subject to these Terms.

You may not copy, distribute, modify, commercially exploit, or create derivative services from Kinri except where the law clearly allows it or where we give written permission.

We may suspend, restrict, or terminate your access to Kinri where reasonably necessary if:

• you breach these Terms
• we believe your account is being used unlawfully or abusively
• we reasonably believe there is fraud, security misuse, or impersonation
• you are under 18
• we are required to do so by law or regulation
• continued access would create material safety, legal, or service integrity risk

Where appropriate, we may first warn you or give you a chance to correct the issue. In urgent or serious cases, we may act immediately.

You may stop using Kinri at any time. You may also request account deletion in line with our Privacy Notice and any in-product controls we make available.

Our Privacy Notice explains how we collect, use, store, and share personal data when you use Kinri.

By using Kinri, you also acknowledge that you have read the Privacy Notice.

Where there is a conflict between these Terms and the Privacy Notice on a privacy-specific issue, the Privacy Notice will govern that issue.

We aim to provide Kinri with reasonable care and skill, but we do not promise that the service will always be uninterrupted, error-free, or suitable for every personal circumstance.

To the fullest extent allowed by law:

• Kinri is provided for reflective and supportive purposes only
• AI outputs may be inaccurate or inappropriate in some situations
• we are not responsible for losses caused by your reliance on Kinri as medical, clinical, emergency, legal, or financial advice
• we are not responsible for losses caused by matters outside our reasonable control

We do not exclude or limit liability where the law does not allow us to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

If you are a consumer, you may also have statutory rights relating to digital content and services. These Terms do not remove those rights.

We may update these Terms from time to time.

If we make material changes, we will take reasonable steps to notify users, for example through the website, app, email, or account notices.

The updated Terms will take effect from the date shown at the top unless we state otherwise.

If you continue to use Kinri after updated Terms take effect, you agree to the revised Terms.

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also benefit from mandatory protections under the laws of the country where you live. Nothing in these Terms is intended to take away protections that cannot lawfully be excluded.

You and Kinri agree that the courts of England and Wales will usually have jurisdiction, although consumers may also have rights to bring certain claims in their home jurisdiction where the law provides for that.

We may transfer our rights and obligations under these Terms to another organisation as part of a merger, acquisition, corporate reorganisation, or sale of assets. If we do, we will take reasonable steps to let you know where appropriate.

You may not transfer your rights or obligations under these Terms without our prior written consent.

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue in full force and effect.

These Terms, together with our Privacy Notice and any plan, pricing, or trial details clearly presented to you at signup or checkout, set out the agreement between you and Kinri relating to your use of the service.

If you have questions about these Terms, contact:
kinri@serenumlabsltd.com